Frequently asked questions
How long does delivery take?
Orders are processed in 1 to 3 business days and typically arrive 7 to 15 business days after dispatch, and sometimes up to 20 during busy periods. See our shipping policy.
Why does delivery take longer than local stores?
Our pieces ship from our supplier network overseas, which lets us offer a wider range at better prices.
How do I track my order?
You will receive a tracking email once your parcel ships. You can also use our Track your order page. Tracking can take a few days to update.
Can I return an item?
Yes. Damaged or incorrect items are replaced or refunded. Change-of-mind returns are accepted within 14 days under conditions described in our refund policy.
My item arrived damaged. What do I do?
Contact us within 7 days with your order number and photos, and we will replace it or refund you.
Can I change or cancel my order?
Yes, within 12 hours of ordering, as long as it has not been processed.
Are there customs or import fees?
Depending on your country, customs may charge duties or taxes, which are the customer's responsibility.
Which payment methods do you accept?
You will see the available payment options at checkout.
How can I contact you?
Use our contact page and one of us will reply as soon as we can.