Refund and returns policy
We want you to love your order. If something is not right, here is how we handle it.
Damaged, defective or wrong item
Contact us within 7 days of delivery with your order number and clear photos or a short video of the problem. We will send a replacement or give you a refund, at no cost to you, and you will not need to return the item.
Item not received
If your order has not arrived within 20 business days of dispatch, contact us and we will resend it or refund you.
Change of mind
If you simply change your mind, you can request a return within 14 days of delivery. Items must be unused and in their original packaging. Because our items ship from overseas, the customer covers return shipping costs, and we cannot always accept returns to a local address, so please contact us first so we can give you the correct return details. Returns sent without contacting us first cannot be accepted.
Cancellations
You can cancel or change an order within 12 hours of placing it, as long as it has not been processed. After that we cannot guarantee cancellation.
Refunds
Approved refunds go back to your original payment method within 5 to 10 business days. Original shipping costs are not refundable unless the item arrived damaged or incorrect.
Items we cannot accept back
Opened or used candles and incense, personalised items, and items damaged by misuse.
Contact
Start any return or refund through our contact page.